Returns & Exchanges
CH Premier Jewelers is committed to your absolute satisfaction, offering a 14-day return policy for eligible luxury timepieces and fine jewelry in original, unworn condition. Please note that certain high-complication watches and custom-engraved pieces are considered final sale.
Request Authorization
Contact our concierge team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and a secure shipping label.
Secure Packaging
Place the item in its original presentation box with all certificates, warranty cards, and manuals, ensuring the security seal remains intact.
Insured Shipping
Affix the provided prepaid label to a new shipping carton and drop it off at an authorized carrier location to ensure the package is fully insured during transit.
Inspection and Refund
Upon receipt, our master jewelers will inspect the item's condition before processing your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing